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Dear Mr
Kumar
I apologies for the delay in resending the feedback
with regards to our trip, I had not saved the email
I sent to you and due to a backlog of work, this is
the earliest opportunity I had for replying to
yourself.
With regards to the whole trip, both my husband and
myself would like to thank you for a great tour
overall: the way in which you dealt with the initial
enquiry and efficiently dealt with all the hotel
bookings and car bookings through to the end. Thank
you very much.
While we were on holiday, it came to our minds how
difficult it had been booking the tour exactly as we
wanted it and thought that at home, there was a gap
in the market. As a result, we have decided to
launch a website and also advertise locally with
regards to providing custom made tours with hotels
as specified by the customers and guaranteed at
those hotels. Many people have found that once they
reach India, the hotels promised on the brochure are
not the ones they are booked into. With regards to
this, I would appreciate a quote on standard and
deluxe rooms in various budget and luxury hotels
through Rajasthan and also car rentals and driver
charges with or without tour guide. I hope we can
work together in the future.
With regards to our experiences on the tour, we
thought that the car you provided as well as the
driver was satisfactory. The driver, Mr. Arvind
Sharma was very knowledgeable and extremely helpful
and co-operative. He was very entertaining as well
so we did not miss the services of a guide. I
think he did a very good job on the tour.
With regards to the actual services, I have already
said that we were pleased with the way in which your
company dealt with our enquiry right up to booking
the tour for us. However, we found that we were only
contacted by your representatives in Jodhpur and
Udaipur, and only to asked if we needed a guide. I
think it would have been nice to receive a courtesy
call from them, just checking if all was ok and if
we needed anything else: it would have been the
extra personal touch taking the whole service to the
next level.
With regards to the hotels booked, I would like to
make the following comments in respect of their
services. Please note that these comments are not a
reflection on your services, as they were specified
by myself. I just thought that the comments would
help you in advising other customers.
Alsisar Haveli: Good budget heritage hotel.
Satisfactory service for the charges paid and good
value for money. Good location, helpful staff,
average ambience, good food.
Lalgarh Palace: Good value for money, good food. Not
extortionate prices. Very nice rooms and very good
value for money on the rooms especially.
Fort Rajwada: The best welcome and greeting in
Rajasthan. Very helpful staff and very nice hotel
with good value for money as far as the prices in
the restaurants are concerned. Extremely attentive
staff and service at all meal times, and room
service. Truly creating luxury that rests in memory
lane.
Despite being a recent hotel, it takes you back into
the past with its decor and special balconies and
the service provided. Very good food at breakfast
and dinner times. Good facilities in the room.
Taj Hari Palace: Once again, a very good welcome and
extremely good customer service. Very helpful staff
and one of the best spreads for breakfast. Good
facilities in the rooms with a nice pool. We were
glad that Umaid Bhavan was
fully booked so that we got an opportunity to stay
at Taj Hari and experience the good customer
service.
Shiv Niwas: Good rooms with facilities, very good
meals in the restaurants, breakfast a little
disappointing though. Very nice ambience to the
hotel, helpful staff. Good welcome to the hotel.
Nice ayurvedic massage facilities as well with
breathtaking views. Under marketed for the role it
played in the Octopussy movie: one of the best
hotels through the trip. Good value for money.
Taj Lake Palace: Most disappointing overall. Poor
greeting and welcome. Below average customer service
and extortionate prices for the service provided. It
may be classed as a popular and luxurious hotel but
the ambience provided is average: Shiv Niwas and
Rambagh and Taj Hari have an equal ambience. The
rooms and facilities are average. The food prices
again very extortionate and not the best in the
world. Rambagh provides better tasting food and
better value for money. The service at meal times
not special at all. The ac in our room was not
working since we checked in: they
kept trying to repair it and assure us it would
work. At 7 we said they had better look into it or
move us as it was getting tiresome calling them
again and again. They eventually moved us 9 in the
evening which was not very nice
as we were only there for one night. Would rather
stay at the Shiv Niwas if in Udaipur again as was
not impressed with the overall service despite the
high charges they command. They are trading on the
good name from the past!!!
However, like I said, the services at the hotels and
the above comments are just to give you an idea of
how they are currently and may help you with future
bookings.
Once again thank you very much for organizing a very
good tour as per our requirements and hope we can
work together in the future.
Best regards
Rina and Sunny Patel, UK
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